ServicesBuyer Chat Desk
Buyer Chat Desk
Buyer chats answered Monday to Friday, 09.00 to 17.00, with a response guarantee.
USD 150IDR 1.500.000a month
IDR prices apply to businesses billed in Indonesia.
About SGD 190 a monthAbout MYR 610 a monthAbout PHP 9,500 a monthAbout THB 5,000 a month
Who it is for
Owners who lose sales or ratings because chats wait too long.
Choose this if buyer chats wait too long and the rest of the store is already handled.
What you get
- Buyer chats answered in your brand voice
- Order, stock and shipping questions handled
- Complaints passed to you the same day
Guarantee
At least 90% of buyer chats received between 09.00 and 17.00, Monday to Friday, are answered the same day, measured by the marketplace. If we fall below that in a month, 50% of the fee for that month comes off your next invoice.
What you will see
The files we send you and the marketplace screens we work from, one tab each: what it is, how often it comes and the question it answers.
Chats and orders
Lokaworks
- What it is
- How many buyers who chat go on to order, the sales that came from a chat, and the time a reply takes.
- How often
- Every month.
- What it answers
- Do answered chats turn into orders?
Shop health
Lokaworks
- What it is
- The shop health against its target: rating, chat reply rate, average reply time and the rest.
- How often
- Every month, with the reply rate the guarantee is measured on.
- What it answers
- Were at least 90% of chats answered the same day?
The next step up
Tier III includes chat service, plus ads, affiliates and store management, from USD 675IDR 9.000.000 a month.
Questions and answers
- What about chats at night or on weekends?
- They are answered the next working morning and are not counted in the guarantee.
- Which marketplaces?
- Every marketplace in the store you give us.
Buyer Chat Desk
USD 150IDR 1.500.000a month
IDR prices apply to businesses billed in Indonesia.
About SGD 190 a monthAbout MYR 610 a monthAbout PHP 9,500 a monthAbout THB 5,000 a month