Our workHow we work
Six steps from the first call to the monthly report. Our team takes control of the store, and every step ends with something you can see.
We look at your store together and talk through what is working, what is not, and where you want to take it. If you did the store check, we start from your result.
You add our team to your store as a sub account user, so your main account stays yours. A kickoff call covers your goals, your hero products, stock and product costs, and we open a shared group for everyday questions.
We go through the whole store: every listing, the search terms buyers use, your prices against competitors, fees and margins, ads, ratings and chat performance.
The diagnosis is free with every plan. Not ready for a monthly plan? The same diagnosis is available on its own for USD 20IDR 300.000 per store.
In a strategy session we walk you through the diagnosis and agree the plan: which products to push, which marketplaces, the campaign calendar, and the numbers we report on, such as visitors, conversion, orders and ad cost.
Our team takes control of the store. Listings, search, promos, ads and affiliates are worked on every week, and orders, late shipments and account health are checked every weekday morning. Chat replies come with Tier III.
Every plan gets a monthly report, with every figure compared with the month before. From Tier II you also get a written recap every week, a planning call every two weeks, and a dashboard with your numbers in one place.
| Tier I | Tier II | Tier III | |
|---|---|---|---|
| Store checked every weekday morning | Included | Included | Included |
| Monthly report, compared with the month before | Included | Included | Included |
| Written recap every week | Not included | Included | Included |
| Planning call every two weeks | Not included | Included | Included |
| Dashboard | Not included | Included | Included |
| Chat replies | Not included | Not included | Included |
About 30 minutes, your store on screen, and an honest read on what to fix first.
Seller Centre screens from client stores, with store names removed and figures unchanged.Swipe a screen sideways to see all of it, or tap it to open it full size.Tap a screen to open it full size.
Sales of IDR 140.31 million in the month, 38.21% above the month before, from 1,317 orders, up 21.16%. Cancelled orders came to 76, 28.81% more than the month before.
Views and visitors for the month. Products were viewed 63,510 times, up 24.32%, by 23,328 visitors, up 20.20%; 20,777 of them were new.
Tap a screen to open it full size.
The audit said shoppers found the products and then left. So the plan put the page first: week one on the listings with no ad spend. The ads came back on about 9 May, and the budget rose only as the return held.
(opens the full image in a new tab)
Shopee Seller Centre, Business Insights, Overview
What was done, and when
Dates marked about are the dates of our files. 9 May is read from the ads chart.
We did not start by adding spend. We started with what each product earns after fees, and the Shopee ads went live only after that.
(opens the full image in a new tab)
RedMart seller analytics, sales by category by month
What was done, and when
27 May and 17 June are the dates of our files.
What is going on
Slow replies, late listings and missed campaigns usually come from one busy person doing everything. Marketplaces notice, and slow chat and late orders pull your store score down.
Check this first
Look at your chat response rate and late shipment rate in Seller Centre. Those two numbers show where the time is slipping.
How we can help
Our team takes control of daily store management and listings, so you get your time back. Chat service comes with Tier III.
What is going on
A new store starts with no reviews, no sales history and no search ranking, so the first weeks decide a lot. Rushed listings and no plan waste that window.
Check this first
Write product titles the way buyers search, and price your first products against the top three sellers in your category.
How we can help
We set up the store, list your products with search keywords and plan the first campaigns. Store setup comes with Tier II and Tier III.
More questions? Write to us at hello@lokaworks.com
